Return & Refund Policy
Don’t love your order? Wanna return or exchange it. It’s that easy.
Here are the situations that may cause disputes:
Item not received
Delivery on the way1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local Amazon Logistics to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
Unsuccessful delivery1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused.
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
30 Days Return Available For Unused Items
--PROSmart Pay shipping back cost for Quality Problem
--Buyer pay the shipping back cost for Non-Quality Problem
--Exchange or Refund is Not Acceptable When the heated apparel is wearied
--Exchange or Refund Will Be Processed Within 2 Days After Receiving the Item
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at prosmartheat@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at prosmartheat@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Note
*Original shipping fees and insurance are non-refundable
*Exchanges/Returns not valid for Final Sale, Open-Box, Bulk Order, Heated Socks, Battery & Charger or Outlet item orders.
Contact Us
Email: prosmartheat@gmail.com
Address: Unit 2072, Denver, CO, United States
Our Pre-sale Phone Line is available in English for all our customers.
Working Time:（Mon. - Sun. from 7:00 AM to 10:00 PM EST）
If you have any questions, please contact us at prosmartheat@gmail.com for assistance.